FAQs

Yes. Penelope uses advanced language models to understand and respond naturally, not a rigid tree of voice prompts. It listens for context, not just keywords. The difference is a caller who feels heard, not routed.

Penelope knows its limits. If a request falls outside its capability, it clearly states they cannot help and either transfers to your in-house team or takes a message and sends it across. The caller is never left in an endless loop.

We do it with you. It is not a self-serve dashboard. We learn about your firm's processes, your language, your call types and your routing logic. Then we build, test, and refine Penelope before it ever answers a live call.

Yes. Penelope can transfer calls to specific people, departments, or voicemail based on the caller's needs. It confirms the transfer before making it. No one gets dropped into the wrong office.

No. Penelope was built by real call handlers. Its voice is calm, clear, and professional. The pauses are natural. The tone is appropriate for a law firm or an accounting firm, or anyone in the professional services sector.

Penelope is fully encrypted and GDPR-compliant, built with privacy at its core. Conversations are stored securely, with access controls, audit logs, and clear data handling processes in place.

No. Penelope works within strict guardrails. You choose the voice and the information it can draw on, and call flows are built around your most common queries. It never guesses or invents an answer.

Yes. Penelope introduces itself as an AI receptionist from the first sentence, so there's no confusion or awkward reveal later in the call. Callers who know what they're speaking to tend to get straight to the point, and if they'd rather speak to your team, that's always an option.