Operations
What is an AI receptionist? A plain-English guide
What the technology actually does, where it stops, and how to tell the difference when someone is selling to you.
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Insights on AI receptionists and call trends.
Entry prices run from nothing to £399 a month. The spread has almost nothing to do with quality.
Read moreWhat the technology actually does, where it stops, and how to tell the difference when someone is selling to you.
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Most comparisons in this market are written by suppliers ranking themselves first. Ours includes us, so read that entry accordingly.
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Most of the missed-call statistics in this market are untraceable or invented. Here is what the real evidence says.
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Forty per cent of 500 law firms answered a call from a prospective client. In 2019 it was 56%. Answering rates went down.
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HMRC took 2.96 million calls in January and still left 328,000 unhandled. A practice cannot out-staff that curve.
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Demonstrations are rehearsed. These are the questions that produce useful answers, including the ones we would rather you did not ask us.
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They want a person who knows their file. They get a script. There is a better way.
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Your phone manner is your brand. An AI that sounds cheap can damage it overnight.
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Good gatekeeping is an art. Most automated systems are a blunt instrument. Here is the difference.
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What a firm must ask before letting a machine answer its calls. The bar is high.
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